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Google is shutting this useful tool that let you contact businesses directly
TechRadar
Google has announced it will shut down the chat and call history features within Google Business Profile.
2 days ago
Google Ads clarifies the difference between support and sales
Search Engine Land
Search Engine Land spoke with Google to understand the difference between the two services and what to do if you're not happy with either.
4 months ago
AWS, Google release contact center GenAI tools
TechTarget
AWS releases generative AI features for agents and managers; Google focuses on contact center workforce management with its latest GenAI.
1 month ago
The correct airline customer service numbers to help avoid scams
The Washington Post
A version of a scam has hit panicky travelers over and over and over and over. People searching Google for airline contact information when...
3 months ago
Bell Canada partners with Google Cloud to power their AI-driven contact centre revolution for Canadian businesses
PR Newswire
MONTRÉAL, April 9, 2024 /PRNewswire/ - Bell Canada today announced the availability of Google Cloud Contact Center AI (CCAI) from Bell for...
1 month ago
Google Maps Dropping Draft Reviews
Search Engine Roundtable
Google Maps will soon stop supporting drafting reviews for local business listings and Google Business Profiles. Google said that starting...
1 month ago
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10000 Agents at Discover Financial Services
CX Today
CX Today covers Contact Centre news including Artificial Intelligence, CCaaS, Generative AI and more.
1 month ago
Discover and Google Cloud Develop GenAI for Contact Centers
PYMNTS.com
Discover Financial Services has tapped Google Cloud to provide generative artificial intelligence (AI) tools to Discover's contact centers.
1 month ago
Google Messages rolling out new contact Details page [U]
9to5Google
You get a centered profile picture, name, and number at the top. This is followed by circular shortcuts to place a phone or Meet call, open...
3 months ago
Bell Canada deploys Google Cloud Contact Center AI
LightWave Online
Bell Canada deploys Google Cloud Contact Center AI ... The Google Cloud partnership will benefit enterprise and mid-market customers. ... Bell...
1 month ago